Don't see your answer here? Send an email to firstname.lastname@example.org or contact us by phone or form submission.
What is the average turnaround time?
Depending on the project, 2-3 weeks. However we can work with you on time constraints, just let us know if you have a certain due date.
What are your hours?
Currently by appointment only, M-F 8-4. Please contact to schedule at time for drop off and pick up @ 214.289.0491.
How can I receive an estimate?
Please send photos and a brief description to email@example.com. Try to show all aspects of the damage in your photos. We will respond as quickly as possible with your free estimate. You may also submit an inquiry and upload images on our contact page.
Do you offer pickup and delivery?
Pickup/Delivery service is not offered at this time, however we do have a transport service we recommend, please see below:
Urban Express Movers LLC
6250 Chesley Ln.
Dallas, TX 75214
contact Neal Andreason 214-417-0976
Is a deposit required?
We do require a 50% deposit of the original estimate when the piece is brought in, with payment of the balance upon completion.
What methods of payment do you accept?
Cash, check, & PayPal. Debit & credit cards also accepted through Square with a 2.75% fee added to cover their charges to us.
Do you offer upholstery?
Yes when the upholstered piece is also being refinished. We are not an upholstery shop so we don't take on upholstery only jobs and could offer referrals.
Or you may have us redo the wood component and then take to your own upholsterer to complete.
What is your experience with Heywood Wakefield?
We have restored countless Heywood Wakefield pieces and sets. There are companies that sell "wakefield finishes" but we actually use specific mixtures that we have perfected over the years. There are at least three different variations of the wheat and champagne finishes even coming from the factory, we can mix and apply any of those specifically to suit your piece.
Furniture Care Tips
-Do not allow furniture to sit in direct sun, the light and heat can damage the finish over time.
-Do not place furniture near fireplaces or heating vents. The heat can cause wood to dry, shrink and crack.
-Clear paste wax, when applied correctly can provide a protective layer against dust and moisture, as well as add sheen to furniture. Wax will eventually give way to water penetration so it is important to wipe up spills immediately and...
-Always use a coaster. And a place mat. And a writing pad. And felt pads under lamps, vases, etc. This will help protect furniture from moisture and scratches.
-When moving furniture, large pieces should always be lifted and not dragged to avoid damage. Tables should be carried by the apron or legs instead of the top which could pull loose from the base. Chairs should be carried by the seat as opposed to the back or arms. When transporting cabinets remove shelves and drawers and lay the piece on its back to avoid damage.
-Polishes and oils are not necessary and will eventually leave a sticky buildup of polish and dirt.
-Consult us for a free estimate before you attempt to refinish or repair. Oftentimes we see people with the best intentions do more harm than good because they were not sure what they were getting into. Leave it to a professional, we can help!